Switch between the client's credentials and the add reply section directly on the WHMCS ticket WSC Sidebar The credentials tab is unique to WSC and allows WHMCS administrators to decrypt and view information left by customers with ease. The ticket status is also updated to 'Encrypted'. Once a customer attaches information to a WHMCS ticket, all WHMCS administrators are notified by email. Ticket Status Updates & Email Notifications To change the form fields, consider WSC Pro. You can collect FTP, cPanel, WHMCS, SSH, and. Take the customer directly to the credentials form after ticket submission Fixed Form Fields WSC will email all WHMCS administrators when a customer attaches credentials to a support ticket Automatically Collect Credentials WSC Free now supports WHMCS v8.3.x and v8.4.0Įvery install of WSC is unique because each copy uses a unique encryption key to encrypt and decrypt customer information.WSC Free now includes 26 WSC Pro language templates.The end-user can choose to remove access to these details or, once the ticket has been marked as completed and closed the WSC will remove the details from your database automatically. You can use the dedicated form to search for the user's login credentials by using the ticket number at which point they will be decrypted and displayed to you or view your customer's sensitive information directly from the WHMCS ticket interface by using WSC's unique Credentials tab. The details are then encrypted and held in your database. With WSC Free & WSC Pro, users can enter details into the secure form. Some companies use a simple text box for customers to enter these details, whilst this is slightly more secure it's also highly unprofessional and does not promote your business as caring about your customer's data. Most WHMCS users use no encryption, simply allowing customers to enter sensitive information like passwords or application login links inside WHMCS tickets which is not encrypted and stays there until deleted. WSC is a free add-on module that will provide a secure area for your customers to attach any type of information to WHMCS support tickets which can then be viewed by your support team directly on the WHMCS ticket. Collect & Protect customer information with WSC Free.

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